Shawn Murphy

Senior Vice President, Title New Business Development

Shawn comes from an operations background at his family-owned title company, ValuAmerica, which Radian acquired in 2015. His 15 years of experience in compliance, operations, and sales management roles gives him a broad set of subject-matter expertise that he now uses to help clients integrate their title operations with Radian.  

What makes Radian Title Services different?

Shawn: We are not like any other title company. We have the entrepreneurial spirit and customer-centric attitude of a small title agency, with the financial stability and resources of the Radian enterprise. Not to mention, the way we have designed our title services offering is unique — allowing us to customize our value proposition for our lender customers to become a trusted partner and helping them achieve their strategic objectives. 

How did Radian Title Services react to the COVID-19 pandemic?

Shawn: We quickly adjusted to a work from home environment and stood up closing solutions to comply with social distancing mandates.  Additionally, we were able to accelerate the adoption of eClosing solutions, which our industry has struggled with for years. One of the key benefits we have learned from shifting to a virtual environment is we now have access to a national talent pool, assisting with our business continuity program and capacity models. 

Jeffrey Petrocci

Vice President, Title Sales

Jeff’s 30 years in the lending space includes roles in correspondent lending, retail, mortgage insurance, valuations, and title. His well-rounded expertise and understanding of the business make him a helpful problem-solving resource for clients.

What are the key challenges for title clients right now?

Jeff: The COVID-19 pandemic has created obstacles for everyone, and meanwhile loan volume has been off the charts. Many of our clients have been challenged with limited capacity on the operations side, with the added challenge of abruptly shifting their workforce to a virtual environment. Phone systems, equipment, and communication all had to be reconfigured. We were very fortunate that Radian had a strong virtual infrastructure in place that allowed us to adapt rapidly. Our operations team staffed-up with high quality talent very quickly to meet demand.

What is the importance of the customer experience?

Jeff: The customer experience is what drives continuous business to us and cements our relationship with our clients. We are always focused on the customer experience—not just for our clients but also for their borrowers. When we interact with the borrower, Radian serves as an extension of our lender clients, so it is imperative we represent them well. We have made significant strides to improve the closing process by eliminating challenges and increasing the efficiency of communications.